What is Documentation?

Documentation refers to comprehensive information that explains how a product works and how to use it.

Detailed Explanation

In the SaaS industry, documentation typically includes user manuals, API guides, troubleshooting instructions, and FAQs among others. It can serve a range of purposes such as onboarding new users, assisting in troubleshooting, or providing detailed instructions on how to integrate with other software.

Trello Documentation
Example of Documentation For Trello.

Why It Matters?

Documentation is crucial for SaaS businesses as it improves user experience, decreases the load on customer support, and facilitates better product understanding and customer onboarding. Well-curated documentation can serve as an asset that boosts customer satisfaction and retention

Potential Misunderstandings

A common misunderstanding is that documentation is only for users. However, internal documentation is equally important for teams within the SaaS organization, enabling smooth operations and knowledge transfer.

Frequently Asked Questions

1. Is Documentation necessary for every SaaS product?

Yes, every SaaS product should ideally have documentation to guide users and facilitate effective usage of the product.

2. How often should Documentation be updated in a SaaS company?

Documentation should be updated whenever there are significant changes to the product or new features are added.