What is User Persona?
Imagine if we created a pretend friend who likes the same things our ideal customer likes. That’s a User Persona!
A User Persona, sometimes also called a customer or audience persona, is a detailed description of a fictitious person who represents a user group of our products or services. They have names, characteristics, behaviors, and even faces. For example, “Energetic Emily” might be a user persona for a fitness SaaS platform. She loves working out, tracks her progress, and likes sharing her fitness journey with friends. By thinking of Emily when we create our product, we can make it better for people like her! This is where understanding the User Experience (UX) becomes crucial. It helps us design our product in a way that meets Emily’s needs and expectations.
Why It Matters
If you’re a SaaS CEO or CMO, you’d want to make sure your product serves your users well. User Personas help us focus on who we’re serving. They guide product development, marketing, and support, making sure we create a product that our ‘Emily’ would love to use and recommend to her friends! In this process, creating a Customer Journey Map can be invaluable. It allows us to visualize Emily’s interaction with our product, helping us identify areas where we can improve her experience.
User Personas are not real individuals; they are a representation of a user group. They shouldn’t be based on assumptions but should be created using real data and research.
Frequently Asked Questions
- Do we need a User Persona for every individual user?
No, User Personas represent groups of users who share similar characteristics and goals. You’d create different personas to represent different user groups.
- Is creating User Personas necessary?
While not mandatory, User Personas can help teams understand their users better, leading to a product that better suits its users’ needs and preferences.
- Can User Personas change?
Yes, User Personas can and should be updated as you learn more about your users, or as your product and market evolve.